The Official PostNuke Installation & Getting Started Guide: Revision 9939 / Preview
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# FAQ

Frequently Asked Questions (FAQs) are an excellent source of information for your visitors. Using very well-written FAQs that cover the most common questions of your visitors will keep you from getting inundated with support emails.

Questions can be submitted by users by visiting the FAQ link on the Main Menu. When the user clicks "Ask a question", they are taken to a screen to enter their email address and type their question. From the drop-down list, users select the FAQ Category for their question from the drop-down list, or "Unsure" to post a general question. The user clicks "Submit Question" to send their question. When there are questions waiting to be answered, the Administrator is notified by an entry in the Waiting Content section.

As Administrator, go to Administration -> FAQ to access the following functions of this module.

- View unanswered questions: Click "View unanswered questions" to be shown a listing of questions that have been submitted but have not yet been answered. The Administrator may "Answer" or "Delete" the question. If the Administrator wishes to answer the question, click "Answer" and type the reply to the question, and edit the FAQ Category from the drop-down list (if necessary). Click "Save" to add the question & answer to the Frequently Asked Questions. Click "Delete" to delete the question. Answer "Yes" to confirm deletion, or "No" to abort deletion of the message.

  If FAQ Categories exist, they are displayed at the top of the FAQ module screen with the option to "Delete" the FAQ Category, "Edit" the FAQ Category title & language settings, or edit the "Content" of that FAQ Category.

  - Delete: Delete this FAQ Category, all questions & answers in this FAQ Category, and any sub-categories of this FAQ Category. Answer "Yes" to confirm deletion, or "No" to abort deletion of the FAQ Category.

  - Edit: Edit the Title and Language settings for the FAQ Category. Click "Save" to save changes.

  - Content: Add/Edit/Delete the content of this FAQ Category. If there are questions within the FAQ Category, they are displayed with the option to "Edit" or "Delete" the question. There is a form at the bottom of the page to Add a new question. Type the question and answer in the fields, and click "Save" to add the question/answer to the Frequently Asked Questions.

- Add a FAQ Category: To use FAQs, first add one or more FAQ Categories. These can be whatever you like, but should reflect a certain product or section on your site. Simply type a FAQ Category name and click "Save".

- Category: Enter the name of the FAQ Category as it will be displayed to users. Free-form alphanumeric text.

- Language: From the drop-down list, select the language for which this FAQ Category will be displayed, or "All" to have the FAQ Category shown to all users of the site, regardless of their language setting.

- Parent: If you wish to create a sub-category, simply select the parent FAQ Category from this drop-down list, or leave it at the default setting of "New top category" to add a new parent FAQ Category.

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